1. Data controller
- Data controller: Solar Tenerife
- Address: Carretera Gral TF-66,216 Oficina 1
- Email: info@solartenerife.com
- Phone: 608206111
- Website: solartenerife.com
2. Purposes of data processing
Personal data provided by users through the website forms, by email or through other contact methods will be processed for the following purposes:
- Responding to requests for information, contact or a quotation.
- Manage communications relating to the services requested.
- Carry out sales follow-up on enquiries made by the person concerned.
- Comply with applicable legal obligations.
- Improve customer care and service quality.
3. Categories of data processed
Depending on the form or contact method used, the following categories of data may be processed:
- Identification details: first name and surnames.
- Contact details: email address, telephone number, address.
- Information relating to the enquiry: location, type of service, installation details or the enquiry made.
- Any other information the user voluntarily includes in their message.
4. Lawful basis
The legal basis for processing the data is:
- The data subject's consent when submitting a form or making voluntary contact.
- Taking pre-contractual steps at the request of the person concerned when they request a quote or information about services.
- Compliance with legal obligations where applicable.
- Where applicable, the data controller's legitimate interest in appropriately handling and responding to requests received.
5. Data retention
Data will be retained for as long as necessary to respond to the request or manage the resulting relationship.
Afterwards, the data may be retained in a blocked state for the periods required by law to address possible legal, administrative or tax liabilities.
6. Recipients
As a general rule, personal data will not be disclosed to third parties unless required by law or necessary to provide the service.
However, providers of supporting services to the data controller, such as web hosting, email, technical maintenance, analytics or management tools, may access the data as processors, always under contract and with the safeguards required by applicable legislation.
7. International transfers
As a general rule, no international transfers of data are envisaged.
However, if tools or providers located outside the European Economic Area are used, such transfers will take place with appropriate safeguards under Regulation (EU) 2016/679.
8. Data subjects’ rights
The person concerned may exercise their rights of:
- access
- rectification
- erasure
- objection
- restriction of processing
- portability
- withdrawal of consent at any time
To exercise these rights, you may send a request to info@solartenerife.com, stating your first name, surname and the right you wish to exercise and attaching, where necessary, documentation that allows your identity to be verified.
Furthermore, if you consider that your rights have not been adequately addressed, you may lodge a complaint with the Spanish Data Protection Agency (AEPD).
9. Source of the data
The personal data processed comes from the person concerned or their legal representative, when provided voluntarily through the website forms, by telephone, email or other available contact methods.
10. Data security
The controller adopts reasonable technical and organisational measures to protect personal data and prevent its loss, alteration, unauthorised processing or improper access, taking into account the state of the art, the nature of the data processed and the risks to which it is exposed.
11. Minors
This website is not directed at children under 14. If a child provides personal data without authorisation from their parents or legal representatives, the data controller may take appropriate steps to erase it.
12. Changes to the privacy policy
The data controller reserves the right to amend this Privacy Policy to reflect legislative or case-law developments or changes in the operation of the website. If so, the updated version will be published on this same page.
13. Contact
For any question relating to this Privacy Policy or the processing of personal data, you may write to:
info@solartenerife.com
